AU Student Government Jobs Board

Boutique Supervisor – Seasonal (195 views)

The Boutique Supervisor is responsible for supervising the sales, operations and human resources function of the boutique to assure excellent guest experiences and optimum profitability. The Boutique Supervisor must also motivate and inspire the Boutique Assistant and volunteers to achieve productivity and sales goals.

Under the direction of the Marketing Communications Manager, the Boutique Supervisor supervises the Sugar Plum Shoppe (SPS) retail operations and sales for The Nutcracker performances at THEARC Theater, the Warner Theatre and or other venues as needed; Supervises the Boutique for all other season performances at the Kennedy Center.


  • Engages and assists guests with retail sales
  • Coordinates Sugar Plum Shoppe/Boutique volunteers for performances
  • Manages the Boutique Assistant and volunteers for a smooth operation of Shoppe; Assists volunteers with retail sales and merchandise handling
  • Liaises between the MCM and the Boutique Assistant and volunteers
  • Operates cash registers and utilizes handheld devices using Square to ensure positive guest satisfaction
  • Run sales reports at the end of each performance, completes paperwork for deposits and handles and secures cash and deposits
  • Manages daily stock levels, restocks merchandise and makes key decisions about stock control
  • Tracks inventory and takes final inventory upon closing of Shoppe and Boutique
  • Supports the MCM with various tasks including inventory, transportation, receiving merchandise at the warehouse and TWB offices, acquiring materials and supplies for both the Shoppe and Boutique and creating labels
  • Responsible for set-up of the Shoppe at THEARC and Warner Theatre and set-up of the Boutique at other venues, under the direction of the Marketing Communications Manager as needed
  • Contributes to a positive work environment
  • Other duties as assigned

Positions Supervised: Boutique Assistant and volunteer retail staff

Qualifications – Education and Experience

  • Minimum of a High School diploma
  • 3-5 years of retail experience, ideally spent in a supervisory or managerial position
  • Demonstrated cash handling experience
  • Experience with the retail software Square, preferred
  • Familiarity with MS Office software including Word and Excel

Professional and Technical Competencies:

  • Prioritizes work to effectively balance assignments, communications and relations
  • Demonstrates exceptional management skills
  • Fosters ongoing positive relationships with individuals encountered
  • Maintains positive and professional decorum in relations with others
  • Maintains neat and professional attire during retail operation periods
  • Performs other duties as assigned by MCM in a timely manner and with a positive attitude
  • Works in a detail oriented manner, is resourceful and flexible and able to handle tasks simultaneously
  • Demonstrates solid mathematical and analytical skills
  • Works independently and as part of team

Knowledge of:

  • Retail sales operations
  • Cashiering operations
  • Cash handling procedure

Physical Demands:

  • Cyclical working hours – according to programming
  • Evening and weekend hours
  • Standing for prolonged periods
  • Ability to lift and carry up to 25 pounds

Equipment Knowledge and Use:

  • Computer and software
  • Hand-held devices such as an iPad
  • Current valid driver’s license

Compensation – Commensurate with experience

This position is subject to background and security clearance.

The Washington Ballet is an Equal Opportunity Employer. It is the policy of The Washington Ballet to employ individuals without regard to gender, race, age, religion, color, national origin, sexual orientation, disability or any other factor made unlawful under applicable fair employment laws.